Shipment Tracking

Shipping FAQ

Why is tracking not available for my shipment yet?

Sometimes shipping providers take a little longer to scan packages, especially when a weekend is involved. But no worries, your order has already left our warehouse. 😊

We actively monitor the status and will start an investigation if it takes longer than expected, keeping you updated along the way. Haven’t heard from us and the status still isn’t changing? Feel free to send us a message at info@barista-essentials.nl, we’re happy to help!

My package seems to be stuck, what can I do?

We’re on top of it! We actively track your shipment, so there’s a good chance we’ve already reached out to you. If not, feel free to send us a message, and we’ll make sure your package gets to you ASAP! ☕🚚

My status says delivered but I did not receive the package, what now?

From our experience, 99% of the time your package ends up with a friendly neighbor! So, be sure to check around! If that’s not the case, no worries! You can always reach out to us to start an investigation. It might take about 5 working days to hear back from the shipping provider, but we’ll keep you posted!

What if I want to return a product?

You can easily handle this through our return portal—it’s super simple!

And the best part? It’s 100% free for Germany, Netherlands, and Belgium!

For other countries, we’ll cover €5,95 of the return label! The rest will be charged to you.

If you have any concerns about a product, feel free to reach out to us, we’re always here to help. 😊